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How can I contact customer service?

You can contact us here or email us at customersupport@customcanvasstore.com

How will my order ship?

All orders are shipped ground in UPS approved shipping cartons

What is the expected shipping time in days?

Unless otherwise specified, all orders are shipped ground from our facility in Houston, TX. Most will arrive in between 1 and 4 days depending on distance. All large and oversized canvases will be shipped using a shipping carrier that specializes in making large residential deliveries. Delivery time is approximately 7 - 10 days *Please note transit times for oversized deliveries may vary due to outlying locations and current staffing levels*

U.S. Shipping Only. We ship to all U.S. states except for Alaska, Hawaii and Puerto Rico.

I made a mistake on my order, how can I correct it?

New orders will be processed for production each business day morning. If you realize you've made a mistake, please reach out to us within the first 24 hours and we'll gladly make any changes you need. After that period, there may be additional fees applied to make changes.

How small or large can you make canvas?

We specialize in making custom canvas at non traditional sizes. Our sizes range from 16" x 20" up to 84" x 84"

How long does it take to make my order?

Orders will typically be produced and shipping within 3 to 5 business days from order date. Please note for large oversized canvases, it may take up to 7 days tp produce your canvas.

What should I do if my canvas arrives broken or damaged?

Although we package exceptionally well, on occasion an item will be damaged during shipping. Not to worry! Please contact customer service at customersupport@customcanvasstore.com within 48 hours of delivery and we'll walk you through what we need. Essentially, pictures of both the box and the damaged item and we'll take it from there.

Is hanging hardware included with my order?

Yes. Each order includes a hanging kit that contains D-rings and screws.

What payment methods can I use?

We accept Paypal, Visa, Mastercard, American Express and Discover

How can I track my order?

Once your purchase has been boxed and labeled for shipping, a tracking number will be sent to the email of record for the purchase.

What is your return policy?

All orders are custom made, therefore we do not offer refunds or returns.

How Your Canvas is Stretched