Refund policy

Cancellation:

Please check your item dimension, orientation and shipping address carefully before submitting your order.  This is a custom sized canvas manufactured to your exact specifications.  Depending on the stage of production we may not be able to make changes or cancel the order.

Return Window:

Returns have to be approved by us prior to shipping back in the original packaging. It must also be initiated within 48 hours of delivery. To initiate a return, please contact us at customersupport@customcanvasstore.com with your order number and reason for return. All returns must be pre-approved. Returns that have not been approved in advance will not be accepted. 

Returns:

Since our canvases are custom made to order, buyer will be responsible for paying own shipping costs for returning items. Shipping costs are non-refundable. Upon receipt, the canvas will be inspected and we will notify you of approval or rejection of your refund.

Refunds:

If approved, an appropriate exchange/refund will be applied to your original payment method within 5-7 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.  

Damages and issues

Please inspect all items immediately upon delivery. In the event your item has been damaged during shipping, you must contact us at customersupport@customcanvasstore.com within 48 hours of delivery. We will need photos of the outside of the shipping carton, the inner packing materials and the damage to the product to file a claim on your behalf and begin production of a replacement. If we are not notified within the 2 day window period, the buyer waives the right for a claim.